TY - JOUR
T1 - Influencing stakeholders to reduce carbon footprints: Hotel managers’ perspective
AU - Chan, Eric S.W.
N1 - Funding Information:
The authors would like to acknowledge the support of the Hong Kong Polytechnic University (Project Reference: G-YBNH) and thank the participating hotels for their input and feedback on this project. The constructive comments of both the editor and anonymous reviewers are also acknowledged with gratitude.
Publisher Copyright:
© 2020 Elsevier Ltd
PY - 2021/4
Y1 - 2021/4
N2 - Reducing the carbon footprint is an important strategy in addressing the greenhouse effect. Some businesses in the hotel industry have started to consider implementing programmes that involve their stakeholders so that they can reduce their carbon footprints together. However, little research into how hoteliers influence their key stakeholders has been conducted. The aim of this study is to identify who hotel managers consider to be their key stakeholders and what strategies they use to encourage the stakeholders to act co-operatively. These issues are examined by taking a qualitative research approach, in which data were collected from 22 hotel executives through in-depth interviews. The findings reveal the stakeholders identified by the executives are hotel owners, employees, customers, hotels/hotel owners’ associations, governments, consultants, investors, suppliers, environmental NGOs and the wider community. The different influencing strategies used with these stakeholders are discussed.
AB - Reducing the carbon footprint is an important strategy in addressing the greenhouse effect. Some businesses in the hotel industry have started to consider implementing programmes that involve their stakeholders so that they can reduce their carbon footprints together. However, little research into how hoteliers influence their key stakeholders has been conducted. The aim of this study is to identify who hotel managers consider to be their key stakeholders and what strategies they use to encourage the stakeholders to act co-operatively. These issues are examined by taking a qualitative research approach, in which data were collected from 22 hotel executives through in-depth interviews. The findings reveal the stakeholders identified by the executives are hotel owners, employees, customers, hotels/hotel owners’ associations, governments, consultants, investors, suppliers, environmental NGOs and the wider community. The different influencing strategies used with these stakeholders are discussed.
KW - Carbon footprint
KW - Hotels
KW - Influencing strategies
KW - Managers
KW - Qualitative research
UR - http://www.scopus.com/inward/record.url?scp=85097782999&partnerID=8YFLogxK
U2 - 10.1016/j.ijhm.2020.102807
DO - 10.1016/j.ijhm.2020.102807
M3 - Journal article
AN - SCOPUS:85097782999
SN - 0278-4319
VL - 94
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
M1 - 102807
ER -