Influences of destination social responsibility on the relationship quality with residents and destination economic performance

Lujun Su, Liang Wang, Chun Hung Roberts Law, Xiaohong Chen, Davis Fong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

18 Citations (Scopus)

Abstract

Based on extant research, this study proposes a model that integrates destination social responsibility (DSR), relationship quality with local residents (i.e. overall community satisfaction, resident trust, and resident identification), and destination economic performance. With survey data collected from a well-known ancient town in South China, this study determined that DSR could enhance the relationship quality between the destination and its residents, which could then improve economic performance in a general manner. Implications for tourism planners and destination management organizations as well as for interested researchers are presented at the end of this study.
Original languageEnglish
Pages (from-to)488-502
Number of pages15
JournalJournal of Travel and Tourism Marketing
Volume34
Issue number4
DOIs
Publication statusPublished - 4 May 2017

Keywords

  • Destination social responsibility
  • economic performance
  • overall community satisfaction
  • resident identification
  • resident trust

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing

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