Industrial smart product-service systems solution design via hybrid concerns

Pai Zheng, Zuoxu Wang, Chun Hsien Chen

Research output: Journal article publicationConference articleAcademic researchpeer-review

34 Citations (Scopus)


Enabled by the third and fourth waves of Information Technology (IT) innovation, together with the sustainable concerns towards a circular economy, manufacturing industries are shifting rapidly towards a service-oriented paradigm in the smart, connected environment, i.e. smart product-service systems (Smart PSS). Owing to its unique characteristics, it reshapes the solution design (product-service design) with several hybrid concerns. This research, as an explorative study, underlines three general ones at the macro-level, i.e. design and redesign as an overall value generation process (hybrid design), human and machine intelligence integration (hybrid intelligence), and technical and business innovation (hybrid value). Accordingly, novel design methods, intelligent systems, and value co-creation models are envisioned at the micro-level to assure industrial Smart PSS solution design success. To make our visions concrete, two prospective application scenarios leveraging abovementioned hybrid concerns are given at last. It is hoped this work can contribute to the future directions of this interdisciplinary research area, and offer insightful guidance to industrial companies in their solution design process with profitable outcomes.

Original languageEnglish
Pages (from-to)187-192
Number of pages6
JournalProcedia CIRP
Publication statusPublished - 1 Jan 2019
Externally publishedYes
Event11th CIRP Conference on Industrial Product-Service Systems, CIRP IPS2 2019 - Zhuhai, China
Duration: 29 May 201931 May 2019


  • Cloud-edge computing
  • Mobile crowd sensing
  • Open innovation
  • Smart product-service system
  • Value co-creation

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering


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