Incidence of workplace bullying among hospitality employees

Antonio Ariza-Montes, Juan M. Arjona-Fuentes, Chun Hung Roberts Law, Heesup Han

Research output: Journal article publicationJournal articleAcademic researchpeer-review

56 Citations (Scopus)


Purpose: The purpose of this study is to the address the key factors of workplace bullying among hospitality employees, as workplace bullying results in damaging consequences on both individuals and organizations. Design/methodology/approach: This study first defines the phenomenon of workplace bullying and then reviews the related literature. Data are collected from a sample population of 238 hospitality employees obtained from the latest European Working Conditions Survey. Logistic regression analysis is used to achieve the study objectives. Findings: Results from the binary logistic regression model show the main personal and organizational factors related to the probability of workplace bullying. The logistic regression model explains 76.4 per cent of the total variations in the sample. The model correctly classifies 78.1 per cent of hospitality employees who did not feel bullied in their profession and 74.1 per cent of employees who did feel bullied. Practical implications: The authors’ findings imply that responsible managers in hospitality enterprises may reduce the organizational levels of workplace bullying by adjusting certain working conditions and establishing a supportive environment. Originality/value: Studies on personalities inclined to bullying are inconclusive. To the best of the authors’ knowledge, this research is the first to develop a comprehensive and exploratory conceptual model of workplace bullying that links personal variables, working conditions and contextual factors to the prevalence of workplace bullying within the hospitality sector in the European context.
Original languageEnglish
Pages (from-to)1116-1132
Number of pages17
JournalInternational Journal of Contemporary Hospitality Management
Issue number4
Publication statusPublished - 1 Jan 2017


  • Job satisfaction
  • Labor discrimination
  • Working conditions
  • Workplace bullying
  • Workplace safety

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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