In pursuit of operational improvement in the karaoke box business

Lui Ming Mak, Wai Hung Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

Hong Kong's karaoke box industry has faced difficult times in recent years, namely the ever stiff competition, proposed regulations on fire safety and the pressure for organisational improvement. To address these issues, the karaoke industry leaders have unified their loosely-connected businesses to form a concern group on fire safety. The chains have also innovated in many new ways to enhance their quality including the full use of the available information technology, computerised food and beverage ordering systems, public address systems, the provision of proper training for staff and so on. In future, the industry leaders propose using personal digital assistants and web-based cashiering programmes to enhance the service and lower operational costs.
Original languageEnglish
Pages (from-to)48-53
Number of pages6
JournalWorld Leisure Journal
Volume48
Issue number2
DOIs
Publication statusPublished - 1 Jan 2006

Keywords

  • Fire
  • Karaoke
  • Leadership
  • Organisation improvement
  • Quality

ASJC Scopus subject areas

  • Social Psychology
  • Cultural Studies
  • Tourism, Leisure and Hospitality Management

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