Improving megasite management performance through incentives: Lessons learned from the Shanghai Expo construction

Yi Hu, Ping Chuen Chan, Yun Le, Wei Ping Jiang, Lin Lin Xie, Carol H.K. Hon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

15 Citations (Scopus)


As the biggest expo site in history, construction of the Shanghai Expo site faced a lot of challenges, including involvement of lots of investors, megaconstruction scale, concurrent construction mode, involvement of more than 40,000 migrant workers, and extremely tight completion deadlines, among others. Consequently, these challenges imposed great obstacles on accomplishing the safety, quality, and environmental goals. Through a case study of the Shanghai Expo construction, this paper paper presents the design and implementation of multicriteria incentives in megaprojects to accomplish the safety, quality, and environmental goals. Both quantitative and qualitative findings were triangulated to demonstrate the outcome of the incentives. Six critical success factors (CSFs) for the incentives, rule design, process orientation, top management support, training and promotion, communication in process, and process learning and improvement are identified and validated through case study data and content analysis. It is believed that the findings of this paper can enhance understanding of multicriteria incentive schemes in general and provide insights in implementing these incentive schemes in future megaprojects, particularly in the People's Republic of China (PRC).
Original languageEnglish
Pages (from-to)330-337
Number of pages8
JournalJournal of Management in Engineering
Issue number3
Publication statusPublished - 1 Jul 2012


  • Incentives
  • Megasite management
  • People's Republic of China (PRC)
  • Shanghai Expo construction

ASJC Scopus subject areas

  • Industrial relations
  • General Engineering
  • Strategy and Management
  • Management Science and Operations Research


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