Implementing an RFID-based manufacturing process management system: Lessons learned and success factors

Wai Ting Ngai, D. C K Chau, J. K L Poon, A. Y M Chan, B. C M Chan, W. W S Wu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

69 Citations (Scopus)


A growing number of organisations are using radio frequency identification (RFID) technology to improve their manufacturing processes. A case study approach is used to explore the development of an RFID-based manufacturing process management system in a garment factory in China. The results indicate that both technology push and need pull factors influence the garment factory's intention to adopt RFID technology. The technology push factors include relative advantage, compatibility, complexity, extendibility and the cost of the technology, whereas the need pull factors include competitor and customer pressure. We identify eight factors for the successful implementation of an RFID-based manufacturing process management system, namely, vendor selection, organisational motivation, cost/benefit evaluation, top management support, user involvement, the extent of progress supervision, staff competence and training, and policy, structure and operating process compatibility. This in-depth case study details the organisation's experience and identifies the challenges it faces and important issues in the development and implementation of the system. Implications for academics and practitioners are discussed.
Original languageEnglish
Pages (from-to)112-130
Number of pages19
JournalJournal of Engineering and Technology Management - JET-M
Issue number1
Publication statusPublished - 1 Jan 2012


  • Case study
  • Garment industry
  • Manufacturing process management system
  • RFID
  • Success factors

ASJC Scopus subject areas

  • Engineering(all)
  • Information Systems and Management
  • Management Science and Operations Research
  • Strategy and Management
  • Industrial relations


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