Impact of workplace frustration on online gamer loyalty

Gen Yih Liao, Thi Tuan Linh Pham, Tzu Ling Huang, T. C.E. Cheng, Ching I. Teng

Research output: Journal article publicationJournal articleAcademic researchpeer-review

2 Citations (Scopus)


Purpose: Online games are prevalent internet applications and are known for satisfying the various needs of users. Nonetheless, little is known about whether online games could be a resort for users encountering workplace frustration. Explaining how workplace frustration and users' need satisfaction affect loyalty of online gamers, this study aims to formulate hypotheses and develop a framework based on the self-determination theory (SDT). Design/methodology/approach: The authors use an online survey to collect 848 responses and use structural equation modelling to test the hypotheses. Findings: The authors find that workplace frustration, autonomy need satisfaction and competence need satisfaction are positively related to online gamer loyalty. Moreover, workplace frustration enhances the link between competence need satisfaction and online gamer loyalty. Originality/value: The authors are the first to use SDT to identify the three antecedents and the moderator of online gamer loyalty. Our findings offer a key message that game providers could design effective means to retain their gamers by understanding their gamers' workplace frustration and informing them that playing games could alleviate the associated negative feelings.

Original languageEnglish
Pages (from-to)1008-1025
Number of pages18
JournalIndustrial Management and Data Systems
Issue number5
Publication statusPublished - Apr 2021


  • Frustration
  • Loyalty
  • Online game
  • Structural equation modelling
  • Survey
  • Workplace

ASJC Scopus subject areas

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering


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