Impact of Service-Oriented architecture on service supply chains

Kamolchanok Nantaburom, Hing Kai Chan, Sai Ho Chung, Tung Sun Chan

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

Recent development of information technology enables supply chains to be spread across different countries. Among many options, Service-Oriented Architecture (SOA), which is often recognised as online applications, is a very popular concept particularly in service sectors such as financial service or hotel industry. This research alms to study the impact of SOA on the hotel supply chains. In order to determine the effects of SOA, appropriate performance indicators are required and are studied in this paper. A questionnaire survey is then employed to collect empirical data from selected hotels ranking from 2-star to 5-star, with and without implementation of SOA. Consequently, results indicate that the hotels with SOA can perform better than hotels without SOA in terms of various supply chain performance indicators. Justifications of the findings are discussed in the paper.
Original languageEnglish
Title of host publicationSCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems
Subtitle of host publicationLogistics Systems and Engineering
Publication statusPublished - 1 Dec 2010
Event2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering, SCMIS 2010 - Hong Kong, Hong Kong
Duration: 6 Oct 20108 Oct 2010

Conference

Conference2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering, SCMIS 2010
CountryHong Kong
CityHong Kong
Period6/10/108/10/10

Keywords

  • Information system
  • Integration
  • Service industry
  • Serviceoriented architecture
  • SOA
  • Supply chain management

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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