Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

Henry Tsai; Hyemin Vivian Nam; Ivan Wen

doi:10.1080/15256480.2021.2025190

Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

Henry Tsai, Hyemin Vivian Nam, Ivan Wen

Research output: Journal article publication › Journal article › Academic research › peer-review

1 Citation (Scopus)

Abstract

This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.

Original language	English
Journal	International Journal of Hospitality and Tourism Administration
DOIs	https://doi.org/10.1080/15256480.2021.2025190
Publication status	Accepted/In press - 2022

Keywords

casino
customer sexual harassment
frontline employees
Internal sexual harassment
job satisfaction
turnover intention

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management

More information

10.1080/15256480.2021.2025190

http://hdl.handle.net/10397/94043

Cite this

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title = "Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees",

abstract = "This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees{\textquoteright} job satisfaction and turnover intention. Implications are discussed.",

keywords = "casino, customer sexual harassment, frontline employees, Internal sexual harassment, job satisfaction, turnover intention",

author = "Henry Tsai and Nam, {Hyemin Vivian} and Ivan Wen",

note = "Funding Information: The work described in this paper was fully supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China (Project No. 15504820). Publisher Copyright: {\textcopyright} 2022 Taylor & Francis Group, LLC.",

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AU - Wen, Ivan

N1 - Funding Information: The work described in this paper was fully supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China (Project No. 15504820). Publisher Copyright: © 2022 Taylor & Francis Group, LLC.

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N2 - This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.

AB - This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.

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KW - customer sexual harassment

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KW - job satisfaction

KW - turnover intention

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JF - International Journal of Hospitality and Tourism Administration

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Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

Abstract

Keywords

ASJC Scopus subject areas

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