Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Tommy Choy; Angappa Gunasekaran; Hoi Yan Lam; Ka Ho Chow; Yick Chi Tsim; Tsz Wing Ng; Ying Kei Tse; Xiao Ang Lu

doi:10.1057/jors.2013.121

Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Tommy Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse, Xiao Ang Lu

Research output: Journal article publication › Journal article › Academic research › peer-review

19 Citations (Scopus)

Abstract

Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

Original language	English
Pages (from-to)	904-916
Number of pages	13
Journal	Journal of the Operational Research Society
Volume	65
Issue number	6
DOIs	https://doi.org/10.1057/jors.2013.121
Publication status	Published - 1 Jan 2014

Keywords

Hong Kong and Pearl River Delta Region
information technology
logistics
service quality

ASJC Scopus subject areas

Management Information Systems
Strategy and Management
Management Science and Operations Research
Marketing

More information

10.1057/jors.2013.121

Scopus Link

Cite this

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abstract = "Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.",

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Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region. / Choy, King Lun Tommy; Gunasekaran, Angappa; Lam, Hoi Yan; Chow, Ka Ho; Tsim, Yick Chi; Ng, Tsz Wing; Tse, Ying Kei; Lu, Xiao Ang.

In: Journal of the Operational Research Society, Vol. 65, No. 6, 01.01.2014, p. 904-916.

Research output: Journal article publication › Journal article › Academic research › peer-review

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