Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Tommy Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse, Xiao Ang Lu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

25 Citations (Scopus)


Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.
Original languageEnglish
Pages (from-to)904-916
Number of pages13
JournalJournal of the Operational Research Society
Issue number6
Publication statusPublished - 1 Jan 2014


  • Hong Kong and Pearl River Delta Region
  • information technology
  • logistics
  • service quality

ASJC Scopus subject areas

  • Management Information Systems
  • Strategy and Management
  • Management Science and Operations Research
  • Marketing

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