Abstract
The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers’ perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.
| Original language | English |
|---|---|
| Pages (from-to) | 1-28 |
| Number of pages | 28 |
| Journal | International Journal of Hospitality and Tourism Administration |
| DOIs | |
| Publication status | Accepted/In press - 23 Jun 2018 |
| Externally published | Yes |
Keywords
- creativity
- Error management culture
- hospitality
- learning behavior
- organizational performance
- team performance
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management