Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem

Ning Sun, Haiyan Song, Hui Li

Research output: Journal article publicationJournal articleAcademic researchpeer-review


Purpose: This paper aims to investigate how different types of idiosyncratic deals (i-deals) in the hospitality industry enhance occupational well-being (OWB) through organization-based self-esteem (OBSE). Design/methodology/approach: In 2019, 679 questionnaires were distributed to middle- and high-level managerial staff who had worked in high-end hotels in China for at least 1 year, and 642 valid responses were collected. The survey data were analyzed using structural equation modeling. Follow-up interviews were conducted with 20 hotel managers to verify and lend additional support to the survey findings. Findings: Both task i-deals and career and incentives i-deals positively affected OBSE and OWB, whereas flexibility i-deals negatively affected OBSE. OBSE positively affected OWB, thereby mediating the relationships between the three types of i-deals and OWB. Originality/value: This study is groundbreaking in its exploration of how various i-deals contribute to OWB through OBSE among middle- and high-level managerial staff. The findings provide initial evidence of the links between i deals, OBSE and OWB and demonstrate how i-deals can address the practical problem of the shortage and loss of competent operational and administrative talent in the hospitality industry.

Original languageEnglish
JournalInternational Journal of Contemporary Hospitality Management
Publication statusAccepted/In press - 2021


  • Idiosyncratic deals
  • Mediating effect
  • Occupational well-being
  • Organization-based self-esteem

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

Cite this