Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem

Ning Sun, Haiyan Song, Hui Li

Research output: Journal article publicationJournal articleAcademic researchpeer-review

15 Citations (Scopus)


Purpose: This paper aims to investigate how different types of idiosyncratic deals (i-deals) in the hospitality industry enhance occupational well-being (OWB) through organization-based self-esteem (OBSE). Design/methodology/approach: In 2019, 679 questionnaires were distributed to middle- and high-level managerial staff who had worked in high-end hotels in China for at least 1 year, and 642 valid responses were collected. The survey data were analyzed using structural equation modeling. Follow-up interviews were conducted with 20 hotel managers to verify and lend additional support to the survey findings. Findings: Both task i-deals and career and incentives i-deals positively affected OBSE and OWB, whereas flexibility i-deals negatively affected OBSE. OBSE positively affected OWB, thereby mediating the relationships between the three types of i-deals and OWB. Originality/value: This study is groundbreaking in its exploration of how various i-deals contribute to OWB through OBSE among middle- and high-level managerial staff. The findings provide initial evidence of the links between i deals, OBSE and OWB and demonstrate how i-deals can address the practical problem of the shortage and loss of competent operational and administrative talent in the hospitality industry.

Original languageEnglish
Pages (from-to)3797-3813
Number of pages17
JournalInternational Journal of Contemporary Hospitality Management
Issue number10
Publication statusPublished - 20 Oct 2021


  • Idiosyncratic deals
  • Mediating effect
  • Occupational well-being
  • Organization-based self-esteem

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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