ICTs and Internet adoption in China's tourism industry

Jennifer Xiaoqiu Ma, Dimitrios Buhalis, Haiyan Song

Research output: Journal article publicationJournal articleAcademic researchpeer-review

108 Citations (Scopus)


The fast development of information communication technologies (ICTs) and the expansion of the Internet have changed industry structures around the world. New technologies have been adopted in the tourism industry in Europe and America for more than 30 years, and the trend is likely to continue into the future. China, as a fast-growing developing country in Asia, is gaining importance in the international tourism market for its historical and cultural attractiveness as a destination. It is also becoming a booming tourism source country as its population starts travelling overseas. This study examines how the ICT and Internet gradually change the tourism industry structure in China; how important such changes are, and to where such changes will lead China's tourism industry. This exploratory research is conducted based on information collected from several tourism organisations, such as airlines, hotels, tour operators, visitor attractions and the tourism authorities within China.
Original languageEnglish
Pages (from-to)451-467
Number of pages17
JournalInternational Journal of Information Management
Issue number6
Publication statusPublished - 1 Dec 2003
Externally publishedYes


  • China
  • ICT
  • Internet
  • Tourism

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Library and Information Sciences


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