@inproceedings{60173f6ca65449b49a44c6218d6fa0e7,
title = "Human vs Robot service failure: Investigating customers{\textquoteright} forgiveness and service recovery expectation",
author = "Zuwen HUANG and Lo, {Sau Yee Ada}",
year = "2023",
month = jul,
language = "English",
isbn = "978-604-80-8083-9",
pages = "60--63",
booktitle = "The 19th Asia Pacific Forum for Graduate Students Research in Tourism Conference Proceedings",
note = "The 19th Asia Pacific Forum for Graduate Students Research in Tourism ; Conference date: 30-06-2023 Through 02-07-2023",
}