Human resources issues facing the hotel and travel industry in China

Hanqin Qiu, Ellen wu

Research output: Journal article publicationReview articleAcademic researchpeer-review

79 Citations (Scopus)


There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.
Original languageEnglish
Pages (from-to)424-428
Number of pages5
JournalInternational Journal of Contemporary Hospitality Management
Issue number7
Publication statusPublished - 1 Dec 2004


  • China
  • Education and training
  • Hotel and catering industry
  • Human resource management
  • Tourism management

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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