TY - JOUR
T1 - Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers: Working conditions and psychological well-being
AU - Ariza-Montes, Antonio
AU - Hernández-Perlines, Felipe
AU - Han, Heesup
AU - Law, Rob
PY - 2019/12
Y1 - 2019/12
N2 - This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries.
AB - This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries.
KW - European servers
KW - Hospitality industry
KW - Human dimension
KW - Psychological well-being
KW - Working conditions
UR - http://www.scopus.com/inward/record.url?scp=85074591571&partnerID=8YFLogxK
U2 - 10.1016/j.jhtm.2019.10.013
DO - 10.1016/j.jhtm.2019.10.013
M3 - Journal article
AN - SCOPUS:85074591571
SN - 1447-6770
VL - 41
SP - 138
EP - 147
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
ER -
