Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers: Working conditions and psychological well-being

Antonio Ariza-Montes, Felipe Hernández-Perlines, Heesup Han, Rob Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

15 Citations (Scopus)

Abstract

This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries.

Original languageEnglish
Pages (from-to)138-147
Number of pages10
JournalJournal of Hospitality and Tourism Management
Volume41
DOIs
Publication statusPublished - Dec 2019

Keywords

  • European servers
  • Hospitality industry
  • Human dimension
  • Psychological well-being
  • Working conditions

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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