How unique is the service leadership model? A comparison with contemporary leadership approaches

Tan Lei Shek, Po P.Y. Chung, Hildie Leung

Research output: Journal article publicationReview articleAcademic researchpeer-review

18 Citations (Scopus)

Abstract

The growth of the service economy in the contemporary world has resulted in a different set of requirements for effective leadership as compared with the industrial era, which focused primarily on manufacturing industries. To nurture "service leaders" in the service economy, the Hong Kong Institute of Service Leadership and Management proposed the service leadership model. The key characteristics of the service leadership model are outlined in this paper. A systematic comparison was also conducted to identify the common and unique features of the service leadership model with reference to the existing leadership theories, including the trait, servant, spiritual, authentic, ethical, transformational, charismatic, and top-down leadership approaches. The limitations and future directions for research in service leadership are also presented.
Original languageEnglish
Pages (from-to)217-231
Number of pages15
JournalInternational Journal on Disability and Human Development
Volume14
Issue number3
DOIs
Publication statusPublished - 1 Jan 2015

Keywords

  • authentic leadership
  • charismatic leadership
  • ethical leadership
  • servant leadership
  • service leadership
  • spiritual leadership
  • transformational leadership

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing

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