How to Lead and Deliver True Hospitality to Restore Guest’s Confidence During COVID-19 Pandemic?: Case of InterContinental Zhuhai Hotel

Pui Keung Kong; Ming Wai Kwan; George Qiao

How to Lead and Deliver True Hospitality to Restore Guest’s Confidence During COVID-19 Pandemic? Case of InterContinental Zhuhai Hotel

Pui Keung Kong, Ming Wai Kwan, George Qiao

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

Original language	English
Title of host publication	Proceedings of the International Conference at Asia-Pacific CHRIE 2022
Subtitle of host publication	Creating tourism sustainably in challenging times
Publisher	Asia Pacific CHRIE
Pages	141-155
Number of pages	15
Publication status	Published - 23 May 2022
Event	Asia-Pacific CHRIE 2022 Conference: Creating tourism sustainably in challenging times - Sunway University, Kuala Lumpur, Malaysia Duration: 23 May 2022 → 25 May 2022 https://www.apacchrie.org/apacchrie-2022-conference/

Conference

Conference	Asia-Pacific CHRIE 2022 Conference
Abbreviated title	APacCHRIE 2022
Country/Territory	Malaysia
City	Kuala Lumpur
Period	23/05/22 → 25/05/22
Internet address	https://www.apacchrie.org/apacchrie-2022-conference/

Cite this

@inproceedings{1a4a8cc1526e400f8cbf518eb6381053,

title = "How to Lead and Deliver True Hospitality to Restore Guest{\textquoteright}s Confidence During COVID-19 Pandemic?: Case of InterContinental Zhuhai Hotel",

author = "Kong, {Pui Keung} and Kwan, {Ming Wai} and George Qiao",

year = "2022",

month = may,

day = "23",

language = "English",

pages = "141--155",

booktitle = "Proceedings of the International Conference at Asia-Pacific CHRIE 2022",

publisher = "Asia Pacific CHRIE",

note = "Asia-Pacific CHRIE 2022 Conference : Creating tourism sustainably in challenging times, APacCHRIE 2022 ; Conference date: 23-05-2022 Through 25-05-2022",

url = "https://www.apacchrie.org/apacchrie-2022-conference/",

}

Kong, PK, Kwan, MW & Qiao, G 2022, How to Lead and Deliver True Hospitality to Restore Guest’s Confidence During COVID-19 Pandemic? Case of InterContinental Zhuhai Hotel. in Proceedings of the International Conference at Asia-Pacific CHRIE 2022: Creating tourism sustainably in challenging times. Asia Pacific CHRIE, pp. 141-155, Asia-Pacific CHRIE 2022 Conference, Kuala Lumpur, Malaysia, 23/05/22.

How to Lead and Deliver True Hospitality to Restore Guest’s Confidence During COVID-19 Pandemic? Case of InterContinental Zhuhai Hotel. / Kong, Pui Keung; Kwan, Ming Wai; Qiao, George.
Proceedings of the International Conference at Asia-Pacific CHRIE 2022: Creating tourism sustainably in challenging times. Asia Pacific CHRIE, 2022. p. 141-155.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

TY - GEN

T1 - How to Lead and Deliver True Hospitality to Restore Guest’s Confidence During COVID-19 Pandemic?

T2 - Asia-Pacific CHRIE 2022 Conference

AU - Kong, Pui Keung

AU - Kwan, Ming Wai

AU - Qiao, George

PY - 2022/5/23

Y1 - 2022/5/23

M3 - Conference article published in proceeding or book

SP - 141

EP - 155

BT - Proceedings of the International Conference at Asia-Pacific CHRIE 2022

PB - Asia Pacific CHRIE

Y2 - 23 May 2022 through 25 May 2022

ER -