How the COVID-19 pandemic affected hotel employee stress: employee perceptions of occupational stressors and their consequences

King Fung Wong (Other), Seong Seop Kim, J Kim (Other), H. Han (Other)

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

This study sought to examine the impacts of the global coronavirus pandemic on hotel employees’ perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees’ pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out.

Original languageEnglish
Article number102798
JournalInternational Journal of Hospitality Management
Volume93
Issue number102798
DOIs
Publication statusPublished - Feb 2021

Keywords

  • COVID-19
  • Job performance
  • Organizational commitment
  • Stressor
  • Well-being

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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