How social influence through information adoption from online review sites affects collective decision making

Wing Sing Cho, Desmond Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

In this study, we explore the common phenomenon of using online review sites to acquire information for decision-making. Nowadays, online review sites such as Yelp in the US and OpenRice in Hong Kong, which provide effective platforms for consumers to share their post-purchase experiences, are getting popular. While we get into a collective decision such as dinner gathering, social influence will also play a role in the decision making process. Based on the elaboration likelihood model (ELM) and social influence theory (SIT), we develop a research model to investigate how participating in online review sites influences collective decisions.

Original languageEnglish
JournalEnterprise Information Systems
Volume13
DOIs
Publication statusPublished - 8 Aug 2019

Keywords

  • Information adoption
  • online review sites
  • collective decision
  • Openrice
  • social influence theory
  • elaboration likelihood model

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