How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from chinese consumers

Lawrence Hoc Nang Fong, Long Wai Lam, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

67 Citations (Scopus)

Abstract

The predictions are assumed through the unified theory of acceptance and use of technology (UTAUT) anchors and perceived risk. Drawn from an online survey with 457 Chinese participants, results show direct positive predictions of intention to reuse from UTAUT anchors including performance expectancy, effort expectancy, social influence, and facilitating conditions. Perceived risk also negatively predicts intention. Effort expectancy mediates the links between internal/chance control and intention, whereas perceived risk mediates only the latter link. Facilitating conditions mediate the relationship between control by powerful others and intention. This study contributes to existing research by distinguishing the mechanisms that underpin LOC dimensions and technology re-adoption. Practitioners are recommended to improve booking apps by addressing the concerns of users with different LOC.
Original languageEnglish
Pages (from-to)331-342
Number of pages12
JournalTourism Management
Volume61
DOIs
Publication statusPublished - 1 Aug 2017

Keywords

  • Control
  • Hotel
  • PLS-SEM
  • Risk
  • Smartphone
  • Technology acceptance
  • Tourism
  • UTAUT

ASJC Scopus subject areas

  • Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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