Original language | English |
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Title of host publication | Hotel ICON, Hong Kong. In J. Kandampully and Solnet, D. (Eds.), Service Management Principles for Hospitality and Tourism (pp. 299-302). Kendall Hunt Publishing. |
Pages | 299-302 |
Publication status | Published - 2015 |
Hotel ICON, Hong Kong. In J. Kandampully and Solnet, D. (Eds.), Service Management Principles for Hospitality and Tourism (pp. 299-302). Kendall Hunt Publishing.
Research output: Chapter in book / Conference proceeding › Chapter in an edited book (as author) › Academic research