Hotel engineering facilities: A case study of maintenance performance

Hung Kit Lai, Francis W.H. Yik

Research output: Journal article publicationJournal articleAcademic researchpeer-review

18 Citations (Scopus)


Many hotels are using computerised maintenance management systems (CMMS) to organize building and facility maintenance works. The data recorded by a CMMS are useful information to assessment of maintenance performance but few have paid attention to this application. The findings of a pilot case study conducted based on a 618-room hotel in Hong Kong, as reported in this paper, include how the hotel's CMMS was utilized to facilitate maintenance work organization and the analyses of the CMMS records and associated documentary information for a 12-month period. The study revealed that the maintenance workload was dominated by electrical installations, and the guestrooms demanded for far more maintenance works than the other areas. Significant correlation was found between equipment downtime and amount of maintenance work orders. A range of performance curves and indicators which is useful for assessing maintenance performance of hotel engineering facilities is also presented.
Original languageEnglish
Pages (from-to)229-235
Number of pages7
JournalInternational Journal of Hospitality Management
Issue number1
Publication statusPublished - 1 Mar 2012


  • Benchmarking
  • Computerised maintenance
  • Facility management
  • Hotel
  • Performance evaluation

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management


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