Hospitals' organizational variables and patients' perceptions of individualized nursing care in Finland

Riitta Suhonen, Maritta Anneli Vaelimaeki, Jouko Katajisto, Helena Leino-Kilpi

Research output: Journal article publicationJournal articleAcademic researchpeer-review

24 Citations (Scopus)


Aim: To examine the association between hospitals' organizational variables and patients' perceptions of individualized care. Background: There is lack of evidence related to the effects that the hospital environment has on patient perceptions of the individuality of care they receive. Methods: A cross-sectional design was used. The questionnaire survey data were obtained from 861 (response rate 82%) hospital patients and 35 (100%) nurse managers in Finland. Results: An inverse relationship between the size of the hospital and ward and patients' perceptions of individualized care was found. Increased staffing or skill mix failed to predict a higher patient perception of individualized care, but primary nursing care delivery did. Conclusions: Instead of increasing the amount of nursing staff, there is a need to improve the quality of the nurse-patient interactions to facilitate individualized care. The generalizability of the study is limited by the regional nature of the setting. Journal compilation 2007 Blackwell Publishing Ltd.
Original languageEnglish
Pages (from-to)197-206
Number of pages10
JournalJournal of Nursing Management
Issue number2
Publication statusPublished - 1 Mar 2007
Externally publishedYes


  • Clinical
  • Hospitals
  • Nursing practice
  • Organizational structure
  • Primary nursing
  • Questionnaire

ASJC Scopus subject areas

  • Leadership and Management

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