Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Keyphrases

• Customer Response 100%
• Service Employees 100%
• Customer Attributions 100%
• Relationship Expectations 100%
• Service Employee Performance 100%
• Competent Performance 66%
• Natural Talent 66%
• Performance Attribution 66%
• Employee Outcomes 33%
• Service Evaluation 33%
• Help-seeking 33%
• Customer Evaluation 33%
• Practical Guidance 33%
• Service Users 33%
• Customer Outcomes 33%
• Customer Helping Behavior 33%
• Consumer Relationship 33%
• Downstream Consequences 33%

Psychology

• Downstream Consequence 100%