HARDENING HEART? EMPATHIC CONCERN DECLINE AND CONSEQUENCES ON EMOTIONAL LABOR DURING SOCIALIZATION

Wei Wu; Wu Liu; Wen Wu; Yuhuan Xia

doi:10.5465/AMBPP.2022.44

HARDENING HEART? EMPATHIC CONCERN DECLINE AND CONSEQUENCES ON EMOTIONAL LABOR DURING SOCIALIZATION

Wei Wu, Wu Liu, Wen Wu, Yuhuan Xia

The Hong Kong Polytechnic University

Research output: Journal article publication › Conference article › Academic research › peer-review

Abstract

We examine changes in newcomers’ emotional labor process during their first year to answer the research question of how and why newcomers experience changes in emotional labor. Results from a 12-wave longitudinal study with a sample of 322 new nurses revealed that newcomers’ empathic concern, perceptions of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions decreased over time, but surface acting increased over time. Emotional training could effectively slow down the decrease in empathic concern, perception of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions.

Original language	English
Journal	Academy of Management Annual Meeting Proceedings
Volume	2022
Issue number	1
DOIs	https://doi.org/10.5465/AMBPP.2022.44
Publication status	Published - 2022
Event	82nd Annual Meeting of the Academy of Management, AOM 2022 - Seattle, United States Duration: 5 Aug 2022 → 9 Aug 2022

ASJC Scopus subject areas

Management Information Systems
Management of Technology and Innovation
Industrial relations

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10.5465/AMBPP.2022.44

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title = "HARDENING HEART? EMPATHIC CONCERN DECLINE AND CONSEQUENCES ON EMOTIONAL LABOR DURING SOCIALIZATION",

abstract = "We examine changes in newcomers{\textquoteright} emotional labor process during their first year to answer the research question of how and why newcomers experience changes in emotional labor. Results from a 12-wave longitudinal study with a sample of 322 new nurses revealed that newcomers{\textquoteright} empathic concern, perceptions of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions decreased over time, but surface acting increased over time. Emotional training could effectively slow down the decrease in empathic concern, perception of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions.",

author = "Wei Wu and Wu Liu and Wen Wu and Yuhuan Xia",

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AB - We examine changes in newcomers’ emotional labor process during their first year to answer the research question of how and why newcomers experience changes in emotional labor. Results from a 12-wave longitudinal study with a sample of 322 new nurses revealed that newcomers’ empathic concern, perceptions of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions decreased over time, but surface acting increased over time. Emotional training could effectively slow down the decrease in empathic concern, perception of the requirement to display positive emotions, deep acting, and expression of naturally felt emotions.

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HARDENING HEART? EMPATHIC CONCERN DECLINE AND CONSEQUENCES ON EMOTIONAL LABOR DURING SOCIALIZATION

Abstract

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