| Original language | English |
|---|---|
| Pages (from-to) | 1-11 |
| Number of pages | 11 |
| Journal | Journal of Pragmatics |
| Volume | 109 |
| Publication status | Published - Feb 2017 |
Giving offence and making amends: How hotel management attempts to manage rapport with dissatisfied customers.
Chung Kwong Ho
Research output: Journal article publication › Journal article › Academic research › peer-review