TY - JOUR
T1 - Gerontechnology acceptance by older adults and their satisfaction on its servitization in Hong Kong
AU - Cheng, Meina
AU - An, Siyang
AU - Cheung, Chi Fai
AU - Leung, Zeno
AU - Chun, Tsai Ki
N1 - Funding Information:
The authors would like to express their special thanks to participated elderly service centres for the support of the research work under these projects.
This work is supported by the Research Committee of The Hong Kong Polytechnic University under the Project No. G-UABL; the PhD studentship (project code: RK2Y) from The Hong Kong Polytechnic University.
Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022/12
Y1 - 2022/12
N2 - In recent years, the unprecedented growth of the aging population has posed lots of challenges to society. Gerontechnology, combining gerontology with technology, could be a way to turn this challenge into an opportunity. As older adults always evidence a lower-level technology usage compared with younger people, studies on technology acceptance and adoption for older adults have significant research value. Although this topic has been widely studied, most of them focus on the design of products’ physical features and the interaction between older adults and technology, its related services are rarely discussed. To bridge the gap, this study aims to capture older adults’ gerontechnology acceptance and usage conditions and increase the knowledge of gerontechnology servitization for older adults. A face-to-face interview-based survey questionnaire was purposely designed for collecting data related to older adults’ technology experience, technology acceptance factors, and their views on services. Older adults aged 55–75 years old in Hong Kong participated in this survey. The study shows the pitfall of a lack of supportive services of gerontechnology, especially during initial use, and highlights the potential for comprehensive design that integrates products and services into a system facilitating older adults’ technology acceptance and adoption.
AB - In recent years, the unprecedented growth of the aging population has posed lots of challenges to society. Gerontechnology, combining gerontology with technology, could be a way to turn this challenge into an opportunity. As older adults always evidence a lower-level technology usage compared with younger people, studies on technology acceptance and adoption for older adults have significant research value. Although this topic has been widely studied, most of them focus on the design of products’ physical features and the interaction between older adults and technology, its related services are rarely discussed. To bridge the gap, this study aims to capture older adults’ gerontechnology acceptance and usage conditions and increase the knowledge of gerontechnology servitization for older adults. A face-to-face interview-based survey questionnaire was purposely designed for collecting data related to older adults’ technology experience, technology acceptance factors, and their views on services. Older adults aged 55–75 years old in Hong Kong participated in this survey. The study shows the pitfall of a lack of supportive services of gerontechnology, especially during initial use, and highlights the potential for comprehensive design that integrates products and services into a system facilitating older adults’ technology acceptance and adoption.
KW - aging in place
KW - Gerontechnology
KW - older adult
KW - product servitization
KW - technology acceptance
UR - http://www.scopus.com/inward/record.url?scp=85143507537&partnerID=8YFLogxK
U2 - 10.1080/0144929X.2022.2151936
DO - 10.1080/0144929X.2022.2151936
M3 - Journal article
AN - SCOPUS:85143507537
SN - 0144-929X
JO - Behaviour and Information Technology
JF - Behaviour and Information Technology
ER -