Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation

Pearl M.C. Lin; Kang Lin Peng; Wai Ching Au; Tom Baum

doi:10.1080/15256480.2021.2015042

Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation

Pearl M.C. Lin, Kang Lin Peng, Wai Ching Au, Tom Baum

Research output: Journal article publication › Journal article › Academic research › peer-review

3 Citations (Scopus)

Abstract

The study explores the human resource transformation from the food-delivery workers’ perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers’ intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.

Original language	English
Journal	International Journal of Hospitality and Tourism Administration
DOIs	https://doi.org/10.1080/15256480.2021.2015042
Publication status	Accepted/In press - 2021

Keywords

food-delivery platform
job motivation
mix-methods approach
role theory
Sharing economy employment

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management

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10.1080/15256480.2021.2015042

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title = "Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation",

abstract = "The study explores the human resource transformation from the food-delivery workers{\textquoteright} perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers{\textquoteright} intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.",

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AB - The study explores the human resource transformation from the food-delivery workers’ perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers’ intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.

KW - food-delivery platform

KW - job motivation

KW - mix-methods approach

KW - role theory

KW - Sharing economy employment

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JO - International Journal of Hospitality and Tourism Administration

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ER -

Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation

Abstract

Keywords

ASJC Scopus subject areas

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