Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation

Pearl M.C. Lin, Kang Lin Peng, Wai Ching Au, Tom Baum

Research output: Journal article publicationJournal articleAcademic researchpeer-review

1 Citation (Scopus)

Abstract

The study explores the human resource transformation from the food-delivery workers’ perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers’ intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.

Original languageEnglish
JournalInternational Journal of Hospitality and Tourism Administration
DOIs
Publication statusAccepted/In press - 2021

Keywords

  • food-delivery platform
  • job motivation
  • mix-methods approach
  • role theory
  • Sharing economy employment

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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