Finding synergy between oral and visual narratives on memorable and meaningful tourism experiences

C. K.Bruce Wan, Kenny K.N. Chow, Cees J.P.M. de Bont, Paul Hekkert

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)


Personal technologies are widely used to capture the memorable and meaningful experiences travellers have during their journeys. These digital footprints serve as memorabilia for travellers to share and reminiscence about these special experiences. This study showcases an exploratory study of the creation of a travel diary from the traveller’s digital footprints to facilitate the expression of and reminiscences about memorable and meaningful moments. In this study, 15 participants were asked to share their memorable and meaningful travel experiences and were then instructed to use their photos and a set of prototyping tools to create a paper-based visual diary of their experiences. The goal of this study was to examine the process of creating a visual diary to understand the differences in how these experiences are recounted and the ways they are expressed. We used a Labovian approach to compare and contrast the participants’ oral narratives and visual diaries. As in comics studies, the visual diaries are analysed with respect to their spatio–temporal dimensions and the recurring patterns in these two narrative forms are discussed. Based on the results, recommendations are made regarding the future design of travel diary platforms.

Original languageEnglish
Pages (from-to)107-130
Number of pages24
JournalInformation Technology and Tourism
Issue number1
Publication statusPublished - 1 Mar 2020


  • Co-creation
  • Memorable and meaningful tourism experience
  • Oral and visual narrative
  • Prototyping
  • Travel diary
  • Traveller wellbeing

ASJC Scopus subject areas

  • Computer Science(all)
  • Social Sciences (miscellaneous)


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