Financial Innovation In Digital Payment with WeChat towards Electronic Business Success

Yuk Ming Tang, Ka Yin Chau, Luchen Hong, Yun Kit Ip, Wan Yan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

Financial innovation and advances in payment systems are important not only to boost remittances but also to foster the successful development of electronic businesses around the world. As such, many leading companies in electronic commerce are putting a great deal of effort into the development of their payment system to attract more users and compete with other leading companies in the market. WeChat is a social communication tool that introduced a payment function widely adopted as a third-party payment in China nowadays. The purpose of this study was to adopt WeChat as a case study to identify the influential factors that impact consumers’ intention to adopt it as digital payment. We identified several core influential factors including service quality, perceived risk, perceived security, perceived ease of use, social influence, compatibility, and age. Qualitative and quantitative analyses were performed to investigate how influential factors affect the adoption of this third-party digital payment platform. The results revealed that all identified factors have a significant influence on consumer’s intention to use digital payment, except age. This study also provided useful advice for digital payment improvement and recommendations to enhance digital payment for the success of electronic business operations. The paper provides new insight into the factors influencing consumers’ intention to use mobile digital payment.

Original languageEnglish
Pages (from-to)1844-1861
Number of pages18
JournalJournal of Theoretical and Applied Electronic Commerce Research
Volume16
Issue number5
DOIs
Publication statusPublished - Aug 2021

Keywords

  • Digital payment
  • Electronic business
  • Financial innovation
  • Mobile payment
  • WeChat

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Computer Science Applications

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