Abstract
The heterogeneity and dynamic nature of tourist needs requires an advanced understanding of their context. This study aims to investigate the effects of observable factors of internaland external contexts on tourist perceptions towards personalised information services performance. An exploratory approach is used to test measurement invariance and the moderating effects of personal, travel, technical and social parameters of the tourist context, when applicable. The findings demonstrate that contextual factors motivate tourists to attribute different meanings to the parameters of the service, that have already been personalised for them. Individually developed personalisation design solutions are required for each travel context.
| Original language | English |
|---|---|
| Pages (from-to) | 737-752 |
| Number of pages | 16 |
| Journal | e-Review of Tourism Research |
| Volume | 17 |
| Issue number | 5 |
| Publication status | Published - 1 Jan 2020 |
Keywords
- Information service
- Multi-group analysis
- Personalisation
- Travel context
ASJC Scopus subject areas
- Geography, Planning and Development
- Tourism, Leisure and Hospitality Management
- Nature and Landscape Conservation