Exploring the inhibitors of online health service use intention: A status quo bias perspective

Xiaofei Zhang, Xitong Guo, Yi Wu, Kee Hung Lai, Doug Vogel

Research output: Journal article publicationJournal articleAcademic researchpeer-review

41 Citations (Scopus)


Why do online health services (OHSs) have a relatively low visit-use rate? Drawing on the status quo bias (SQB) theory and the rational choice theory, we developed an integrated research model to explore this phenomenon. To test the model, an online-survey was conducted in China with 339 valid responses for analysis. There are three insightful theoretical implications of the results: (1) Inhibitors in traditional healthcare hinder OHS use intention; (2) The rational choice theory can be used to measure the effects of the SQB on behavioral intentions, indicating that the SQB is capable of influencing behavioral intention from a rational decision process; and (3) The rational choice theory can be used in less rational situations.
Original languageEnglish
Pages (from-to)987-997
Number of pages11
JournalInformation and Management
Issue number8
Publication statusPublished - 1 Dec 2017


  • Inhibitors
  • Online health service
  • Perceived benefits
  • Perceived costs
  • Rational choice theory
  • Status quo bias

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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