Exploring the expenditure-based profile of Macao visitors: A cluster analysis

Rui Hong Sun, Jin Xing Hao, Davis Ka, Chun Hung Roberts Law, Yan Yu

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

4 Citations (Scopus)

Abstract

Visitor profiling has been increasingly recognized as an important tourism marketing tool in the advent of smart tourism. There is a substantial body of literature relating to tourism market segmentation and visitor profiles. However, most of them focus on psychographic and behavioral factors. Seldom research has addressed the visitor profile based on actual expenditure during the visit. In this study we explored the expenditure-based profile of Macao visitors using a randomly sampled dataset from a large-scale visitor profile survey supported by Macao Government Tourist Office. Utilizing self-reported actual expenditure data from 3577 visitors, we extracted six expenditure clusters of Macao visitors using a k-means clustering with silhouette analysis. The six clusters, i.e., entertainment, gambling, cuisine, shopping, both cuisine & shopping, and transit, have significant differences in expenditure preferences and expenditure levels. We also analyzed the demographic and behavior profile for each cluster. Our findings shed light on developing customized marketing strategies to the profile of each distinct expenditure cluster of Macao visitors.
Original languageEnglish
Title of host publicationPacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
PublisherPacific Asia Conference on Information Systems
ISBN (Electronic)9789860491029
Publication statusPublished - 1 Jan 2016
Event20th Pacific Asia Conference on Information Systems, PACIS 2016 - Chiayi, Taiwan
Duration: 27 Jun 20161 Jul 2016

Conference

Conference20th Pacific Asia Conference on Information Systems, PACIS 2016
Country/TerritoryTaiwan
CityChiayi
Period27/06/161/07/16

Keywords

  • Clustering analysis
  • Market segmentation
  • Silhouette coefficient
  • Visitor profile

ASJC Scopus subject areas

  • Information Systems

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