Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events

Jin Soo Lee; Youngjoon Choi; Chia Hao Chiang

doi:10.1016/j.ijhm.2017.04.003

Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events

Jin Soo Lee, Youngjoon Choi, Chia Hao Chiang

Research output: Journal article publication › Journal article › Academic research › peer-review

23 Citations (Scopus)

Abstract

This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature.

Original language	English
Pages (from-to)	51-61
Number of pages	11
Journal	International Journal of Hospitality Management
Volume	64
DOIs	https://doi.org/10.1016/j.ijhm.2017.04.003
Publication status	Published - 1 Jul 2017

Keywords

Asymmetry
Incentive event
Quality attributes
Satisfaction

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management
Strategy and Management

More information

10.1016/j.ijhm.2017.04.003

http://hdl.handle.net/10397/76240

Cite this

@article{64a11615b41d492896ec0609b997f0c0,

title = "Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events",

abstract = "This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature.",

keywords = "Asymmetry, Incentive event, Quality attributes, Satisfaction",

author = "Lee, {Jin Soo} and Youngjoon Choi and Chiang, {Chia Hao}",

year = "2017",

month = jul,

day = "1",

doi = "10.1016/j.ijhm.2017.04.003",

language = "English",

volume = "64",

pages = "51--61",

journal = "International Journal of Hospitality Management",

issn = "0278-4319",

publisher = "Elsevier Ltd",

}

TY - JOUR

T1 - Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events

AU - Lee, Jin Soo

AU - Choi, Youngjoon

AU - Chiang, Chia Hao

PY - 2017/7/1

Y1 - 2017/7/1

N2 - This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature.

AB - This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature.

KW - Asymmetry

KW - Incentive event

KW - Quality attributes

KW - Satisfaction

UR - http://www.scopus.com/inward/record.url?scp=85018639409&partnerID=8YFLogxK

U2 - 10.1016/j.ijhm.2017.04.003

DO - 10.1016/j.ijhm.2017.04.003

M3 - Journal article

SN - 0278-4319

VL - 64

SP - 51

EP - 61

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

ER -

Exploring the dynamic effect of multi-quality attributes on overall satisfaction: The case of incentive events

Abstract

Keywords

ASJC Scopus subject areas

More information

Other files and links

Fingerprint

Cite this