Exploring the Antecedents of Service Quality in High-contact Service Industries

Wai Yee Yee; Ka Chun Lee; Andy C. L. Yeung; T. C. E. Cheng

Exploring the Antecedents of Service Quality in High-contact Service Industries

Wai Yee Yee, Ka Chun Lee, Andy C. L. Yeung, T. C. E. Cheng

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2011
Event	Shanghai International Conference on Social Scienc - Duration: 1 Jan 2011 → …

Conference

Conference	Shanghai International Conference on Social Scienc
Period	1/01/11 → …

Cite this

@conference{89fffdff6fcf456193a1603229a1dbc4,

title = "Exploring the Antecedents of Service Quality in High-contact Service Industries",

author = "Yee, {Wai Yee} and Lee, {Ka Chun} and Yeung, {Andy C. L.} and Cheng, {T. C. E.}",

year = "2011",

language = "English",

note = "Shanghai International Conference on Social Scienc ; Conference date: 01-01-2011",

}

Exploring the Antecedents of Service Quality in High-contact Service Industries. / Yee, Wai Yee; Lee, Ka Chun; Yeung, Andy C. L. et al.
2011. Paper presented at Shanghai International Conference on Social Scienc.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review