Exploring customer experiences with robotics in hospitality

Keyphrases

• Hospitality 100%
• Robotics 100%
• Customer Experience 100%
• User Experience 83%
• Consumer Experience 66%
• Tourism Management 50%
• Human-robot Interaction 50%
• Hotels 33%
• Hospitality Research 33%
• Hospitality Management 33%
• Tourism Research 33%
• Human-oriented 33%
• Japan 16%
• New York 16%
• Tourism Websites 16%
• Design Methodology 16%
• First Review 16%
• Managerial Implications 16%
• Improvement Area 16%
• Consumer Reviews 16%
• TripAdvisor 16%
• Yelp 16%
• Robotic Embodiment 16%
• Co-experience 16%
• Cupertino 16%
• Future Consumers 16%
• Novel Experience 16%
• Security Feeling 16%

Social Sciences

• Consumer Experience 100%
• Robotics 75%
• Tourism 50%
• Emotions 50%
• Tourism Management 50%
• Hospitality Management 50%
• Japan 25%