Exploring Antecedents of Employee Turnover Intention – Evidence of China’s Hotel Industry

Hanqin Qiu, Ben Haobin Ye, Kam Hung, Qi Yan York

Research output: Journal article publicationJournal articleAcademic researchpeer-review

15 Citations (Scopus)

Abstract

The current study explores the antecedents of hotel employee turnover in China and determines new antecedents in the hospitality industry. Three focus group interviews were conducted with 13 supervisory employees from a hotel in Shenzhen, China. The findings replicate and extend the extant hospitality literature. Several themes emerged to explain hotel employee turnover intention, such as promotional/advancement opportunity, work-life balance, community fit, work-group cohesion, leader-related factors, and pay, which have been found to be the antecedents of employee turnover intention. Most importantly, we found that community fit is a new category for explaining the turnover intention of hotel employees. Employees were more likely to stay in a city with good environmental quality, and to pursue their career goals in a city that fits their values or lifestyles well. By contrast, employees may leave a city where they do not find an appropriate fit. Finally, the practical implications of reducing employee turnover are discussed.
Original languageEnglish
Pages (from-to)53-66
Number of pages14
JournalJournal of China Tourism Research
Volume11
Issue number1
DOIs
Publication statusPublished - 1 Jan 2015

Keywords

  • China
  • community fit
  • Employee turnover intention
  • hotel industry

ASJC Scopus subject areas

  • Cultural Studies
  • Language and Linguistics
  • Linguistics and Language
  • Tourism, Leisure and Hospitality Management

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