Exploratory study of understanding hotel employees' perception on work-life balance issues

Simon Chak keung Wong, Annie Ko

Research output: Journal article publicationJournal articleAcademic researchpeer-review

103 Citations (Scopus)


This paper explores hotel employees' perception on work-life balance issues. In-depth interviews and self-administered questionnaires were used to collect the data. Factor analysis discovered seven factors: (1) enough time-off from work; (2) workplace support on work-life balance; (3) allegiance to work; (4) flexibility on work schedule; (5) life orientation; (6) voluntary reduction of contracted hours to cater for personal needs; and (7) upkeep the work and career-the determinants perceived by employees to attain "better" work-life balance in the dynamic hotel environment. Adopting an employee-centric and integrative approach are the critical success factors for implementation of a work-life balance program.
Original languageEnglish
Pages (from-to)195-203
Number of pages9
JournalInternational Journal of Hospitality Management
Issue number2
Publication statusPublished - 1 Jun 2009


  • Employee well-being
  • Hong Kong
  • Hotel industry
  • Work-life balance

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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