Experiential Learning in Hospitality Education Through a Service-Learning Project

Ming Chu Lin, Yong Hee Kim, Hanqin Qiu, Lianping Ren

Research output: Journal article publicationJournal articleAcademic researchpeer-review

28 Citations (Scopus)


The importance of experiential learning in hospitality and tourism education is widely noted. Effective learning can only be achieved by well-guided practice in the real world. Learning by doing is widely manifested in the hotel and tourism programs of the School of Hotel and Tourism Management at The Hong Kong Polytechnic University. In this study, we explored the role of the service-learning subject in hospitality education. Through analyzing students’ reflective journals, we found that, of all learning outcomes, teamwork and leadership had the highest number of reflections, followed by (a) developing cultural sensitivity and (b) identifying, defining, and resolving relevant problems. This real-life service-learning subject is highly valuable to students because it provides students with unique learning opportunities that are scarce in traditional classrooms.
Original languageEnglish
Pages (from-to)71-81
Number of pages11
JournalJournal of Hospitality and Tourism Education
Issue number2
Publication statusPublished - 3 Apr 2017


  • Experiential learning
  • hospitality education
  • service-learning

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management


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