Evaluation of knowledge management tools using AHP

Wai Ting Ngai; E. W.C. Chan

doi:10.1016/j.eswa.2005.06.025

Evaluation of knowledge management tools using AHP

Wai Ting Ngai, E. W.C. Chan

Research output: Journal article publication › Journal article › Academic research › peer-review

226 Citations (Scopus)

Abstract

This paper presents an application of the analytic hierarchy process (AHP) used to select the most appropriate tool to support knowledge management (KM). This method adopts a multi-criteria approach that can be used to analyse and compare KM tools in the software market. The method is based on pairwise comparisons between several factors that affect the selection of the most appropriate KM tool. An AHP model is formulated and applied to a real case of assisting decision-makers in a leading communications company in Hong Kong to evaluate a suitable KM tool. We believe that the application shown can be of use to managers and that, because of its ease of implementation, others can benefit from this approach.

Original language	English
Pages (from-to)	889-899
Number of pages	11
Journal	Expert Systems with Applications
Volume	29
Issue number	4
DOIs	https://doi.org/10.1016/j.eswa.2005.06.025
Publication status	Published - 1 Nov 2005

Keywords

Analytic hierarchy process
Knowledge management, knowledge management tools

ASJC Scopus subject areas

General Engineering
Computer Science Applications
Artificial Intelligence

More information

10.1016/j.eswa.2005.06.025

Cite this

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Evaluation of knowledge management tools using AHP

Abstract

Keywords

ASJC Scopus subject areas

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