Evaluating service leadership programs with multiple strategies

Tan Lei Shek, Li Lin

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review


Despite the growing numbers of leadership programs, little is known about the effectiveness of such programs. In view of this, evaluation research is integrated into the implementation of service leadership programs at The Hong Kong Polytechnic University (PolyU). In this chapter, evaluation methods based on objective outcome evaluation, subjective outcome evaluation, process evaluation, and qualitative evaluation are outlined. The findings of evaluation research adopting these methods are reported to show the effectiveness of service leadership programs at PolyU. Overall, results indicate that service leadership programs at PolyU have a beneficial impact for students.
Original languageEnglish
Title of host publicationPromoting service leadership qualities in university students : the case of Hong Kong
Number of pages15
ISBN (Print)9789812875143, 9789812875150, 981287514X, 9812875158
Publication statusPublished - 2015


  • Program evaluation
  • Service leadership program
  • University students
  • Program effectiveness


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