Evaluating service leadership programs with multiple strategies

Despite the growing numbers of leadership programs, little is known about the effectiveness of such programs. In view of this, evaluation research is integrated into the implementation of service leadership programs at The Hong Kong Polytechnic University (PolyU). In this chapter, evaluation methods based on objective outcome evaluation, subjective outcome evaluation, process evaluation, and qualitative evaluation are outlined. The findings of evaluation research adopting these methods are reported to show the effectiveness of service leadership programs at PolyU. Overall, results indicate that service leadership programs at PolyU have a beneficial impact for students.