@inbook{20da47c8c9d541509a2ee09eb5486eef,
title = "Evaluating reservation facilities for hotels : a study of Asian based and North American based travel websites",
author = "Law, {Chun Hung Roberts} and K. Leung and Norman Au",
year = "2002",
language = "English",
isbn = "3211837809",
series = "Springer computer science",
publisher = "Springer",
pages = "303--310",
booktitle = "Information and communication technologies in tourism 2002 : proceedings of the international conference in Innsbruck, Austria 2002",
note = "International Conference on Information and Communication Technologies in Tourism ; Conference date: 01-01-2002",
}