Evaluating key resources and capabilities for liner shipping services

Chin-shan Lu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

54 Citations (Scopus)


This paper empirically evaluates key resources and capabilities in the liner shipping context. Based on a factor analysis, three resource dimensions are identified: marine equipment, information equipment, and corporate image; whereas seven capability dimensions are identified: purchasing, operation, human resource management, customer service, information integration, pricing, and financial management. The findings suggest that operation capability is perceived as the most important dimension, followed by customer service, human resource management, information integration, pricing purchasing, and financial management. Results indicate that four dimensions are found that significantly differ between shipping companies and agencies: marine equipment, information equipment, operation, and information integration. The theoretical and managerial implications of the research findings are discussed.
Original languageEnglish
Pages (from-to)285-310
Number of pages26
JournalTransport Reviews
Issue number3
Publication statusPublished - 1 May 2007
Externally publishedYes

ASJC Scopus subject areas

  • Transportation


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