Equilibrium queueing strategies of two types of customers in a two-server queue

Yanli Tang, Pengfei Guo, Yulan Wang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


We consider a single queue with two identical servers and two types of customers. The high-type customer is more delay-sensitive but brings less workload to the system than the low-type customer. We obtain the equilibrium queueing strategy for each type of customers.
Original languageEnglish
Pages (from-to)99-102
Number of pages4
JournalOperations Research Letters
Issue number1
Publication statusPublished - 1 Jan 2018


  • Equilibrium analysis
  • Strategic queueing behavior
  • Two types of customers
  • Two-server queue

ASJC Scopus subject areas

  • Software
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Applied Mathematics

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