@article{7920ccfd9dc048f88f914de849b33a27,
title = "Equilibrium analysis of unobservable M∕M∕n priority queues with balking and homogeneous customers",
abstract = "We investigate equilibrium queueing strategies in an unobservable M∕M∕n non-preemptive priority queue with homogeneous customers. Arriving customers make decisions by choosing one of the three options: balking, joining the regular queue, or joining the priority queue with an additional fee. We adopt a sequential approach to analyze this two-dimensional queueing game. We first obtain the equilibrium choice between joining the priority or the regular queue given a fixed total joining rate, and then we determine the equilibrium total joining rate.",
keywords = "Equilibrium analysis, Priority queue, Strategic queueing, Unobservable queue",
author = "Qingying Li and Pengfei Guo and Yulan Wang",
note = "Funding Information: The first author Qingying Li was supported in part by the National Natural Science Foundation of China under the grant no. 71871052 , 71832001 , the Fundamental Research Funds for the Central Universities, China , and DHU Distinguished Young Professor Program, China . The second author Pengfei Guo was supported in part by the Research Grants Council of Hong Kong under grant no. 15506417 . The third author Yulan Wang acknowledges the financial supports from the Research Grants Council of Hong Kong (RGC Reference Number: 15505318 ). Funding Information: The first author Qingying Li was supported in part by the National Natural Science Foundation of China under the grant no. 71871052, 71832001, the Fundamental Research Funds for the Central Universities, China, and DHU Distinguished Young Professor Program, China. The second author Pengfei Guo was supported in part by the Research Grants Council of Hong Kong under grant no. 15506417. The third author Yulan Wang acknowledges the financial supports from the Research Grants Council of Hong Kong (RGC Reference Number: 15505318). Publisher Copyright: {\textcopyright} 2020 Elsevier B.V.",
year = "2020",
month = sep,
doi = "10.1016/j.orl.2020.07.012",
language = "English",
volume = "48",
pages = "674--681",
journal = "Operations Research Letters",
issn = "0167-6377",
publisher = "Elsevier B.V.",
number = "5",
}