Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction

Research output: Journal article publicationJournal articleAcademic researchpeer-review

53 Citations (Scopus)

Abstract

Drawing on resource-advantage and signalling theories, we investigate two mechanisms, namely corporate reputation and customer satisfaction, by which the environmental governance of enterprises can benefit their economic performance. Based on secondary data from the 500 largest US enterprises compiled from multiple sources, our findings contribute to the literature by establishing the link between corporate reputation and green reputation. We also establish the economic performance paths of environmental governance via corporate reputation and customer satisfaction. This study expounds on why 'green' matters and identifies the performance roles of two corporate strategic resources extractable from the environmental governance of enterprises.
Original languageEnglish
Pages (from-to)401-411
Number of pages11
JournalBusiness Strategy and the Environment
Volume21
Issue number6
DOIs
Publication statusPublished - 1 Sep 2012

Keywords

  • Corporate reputation
  • Customer satisfaction
  • Environmental management
  • Stakeholder engagement
  • Sustainable development

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Strategy and Management
  • Management, Monitoring, Policy and Law
  • Business and International Management

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