Employees' perceptions of performance appraisal: The case of an upscale hotel in Hong Kong

Chun Hung Roberts Law, Phoebe Tam

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


In spite of the importance of performance appraisal for hotels to evaluate their employees, the existing hospitality literature largely covers studies in Western countries only. Prior studies have rarely investigated the issue of performance appraisal in the context of China, the world's largest potential market for generating tourists and receiving tourists. This paper reports on a study that used focus group interviews with employees in an upscale hotel in Hong Kong, a special administrative region in China, on their views of the appraisal system that has been used. Research findings reveal that the system could be further improved.
Original languageEnglish
Pages (from-to)25-43
Number of pages19
JournalJournal of Human Resources in Hospitality and Tourism
Issue number1
Publication statusPublished - 11 Dec 2007


  • Hong Kong
  • Hotel
  • Performance appraisal

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

Cite this