Employee Turnover Intention in Travel Agencies: Analysis of Controllable and Uncontrollable Factors

Wai Ling Pang, Deniz Kucukusta Seyidir, Xavier Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

19 Citations (Scopus)


High turnover rates have long been a problem and costly in many industries. Numerous studies have focused on the reasons for employee turnover; however, most have focused on the hospitality industry but scarce in travel agencies. Thus, this research aimed to examine the situation in travel agencies in Hong Kong. A sample of 200 frontline staff was selected by convenience sampling. The results indicated that five independent variables, namely, general job satisfaction, job hopping, job security, training opportunity and promotion opportunity are significantly related to turnover intention. The managerial implications of these findings and future research directions are also discussed.
Original languageEnglish
Pages (from-to)577-590
Number of pages14
JournalInternational Journal of Tourism Research
Issue number6
Publication statusPublished - 1 Jan 2015


  • Employee turnover intention
  • Hong Kong
  • Travel agencies

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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